Select Help DMP and DSC Buttons.

DMP Instructions

DMP Virtual Keypad Access

If your alarm system manual and videos are not on our site, search YouTube or Google for help.

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DSC Troubleshooting

Click here - Download DSC Troubleshooting Guide for Resolution

Download DSC User Manual. Change Codes, Instructions

Go to your keypad and press [*][2]. Look at the number that lights up or appears on the screen, then match it to the list below to find out what is wrong:​

• How to fix a Code 1: The main panel backup battery is dead or dying. If the house recently lost power, leave the system alone. The battery can take up to 24 hours to recharge and clear the light on its own. If the battery is older than 3–5 years, it can no longer hold a charge and must be replaced inside the main metal control box. 
• ​How to fix a Code 2: AC Failure on the panel.AC Power Failure: The main electrical transformer plug is disconnected or your house has lost power.. If the alarm panel has AC power, it also could mean a bell/siren circuit problem. Siren wires are broken, loose, or disconnected. Need Service. Call (423) 870-3272 and select option 2.
• How to resolve a Code 3 or Code 4 (Telephone/Communication Issues). If you switched or canceled your landline, the panel is still looking for the old lines. The panel cannot find a landline connection. Spectrum, Comcast, AT&T, and others, except EPBFi, utilize VOIP, which most alarm systems cannot support. If EPBFi is not your phone provider, you need cellular, Wi-Fi, or network communicators. Call 423-870-3272 and select option 2 to request it.
• How to fix a Code 5 - Zone Fault: Press [5] to see which specific sensor is malfunctioning or broken. 
• How to fix a Code 6 - Zone Tamper: Press [6] to see which sensor has an open or loose plastic cover
• How to fix a Code 7 - Wireless Low Battery: Press [7] to see which wireless door/window sensor needs a new battery.
• How to fix a Code 8 (Loss of Time) This is the only code you can fix entirely by entering a command sequence:

1. Press [*][6] and then enter your [Master Code].
2. Press [1].
3. Enter the time in 24-hour military format (HH:MM). Example: 2:30 PM is 1430.
4. Enter the date in Month/Day/Year format (MM:DD:YY). Example: July 8, 2026 is 070826.
5. Press [#] to save and exit. The yellow light will turn off immediately if this was the only issue.